FAQ

FAQ2020-07-06T21:16:57-04:00
Can I come in to buy bullion without setting up an appointment?2020-06-23T15:10:11-04:00

NO. Business with OttawaBullion is done STRICTLY through appointments only. There are no exceptions to this. Without an email, chat or telephone response from OttawaBullion staff confirming an appointment, you will not be helped or served and you will be asked to leave.

What Is The Appointment Process Like And How Do Appointments Work?2020-06-26T12:07:14-04:00

Ottawa Bullion uses an in-person, live-time pricing and cash-settled business model for our sales of precious metals at our appointments. This means that Ottawa Bullion does not sell product online, rather, the transaction occurs in person at a confirmed appointment.

Prices for the products we sell are determined based at the time of the appointment, based on the live market price (spot price) at that time.

The prices shown on our website are the very same prices we use to price out your purchase when you are at our office during a confirmed appointment.

How Do I Request An Appointment Online?2020-06-26T10:43:35-04:00

STEP 1. After reviewing the products and indication prices on the website, proceed to add the desired products and quantities to your cart. At this point you should see an itemized list of products and indication prices. Once you are satisfied with your selections, you must now submit an appointment request by clicking ‘REQUEST APPOINTMENT’.

Here you will be required to enter the day and time you would like to visit us to buy the bullion products you added to your cart. Fill in All Required Information and submit the Appointment Request.

STEP 2. Wait for a confirmation email from OttawaBullion confirming the time, date and product selection you made. IMPORTANT: IN ORDER FOR APPOINTMENT TO BE FINALIZED, IT MUST BE CONFIRMED BY OTTAWABULLION.

STEP3. Show up to your confirmed appointment on time and with adequate funds in order to pay for your order. (taking into account that the gold and silver market may fluctuate) Suggestion: Check the website right before leaving to visit with us in order to get a better idea of what the final cost will be)

How do I know how much money to bring to my appointment if I don’t know the final price until I arrive?2020-06-23T15:05:54-04:00

The easiest way to know how much funds to bring is to look at the prices right before leaving to visit us for your appointment. Prices can fluctuate every couple of minutes, so make sure to bring more than you think is required. We will round down to the nearest dollar and try to have small amounts of change available, but please try and be prepared with your own change as well.

How do I know that OttawaBullion won’t try to increase the premiums over the spot price on the product(s) I requested before I come in for the appointment?2020-06-26T11:56:04-04:00

We operate on a volume basis and it is in our interest to cultivate solid business relationships with as many clients as possible. Having happy, returning customers is our main goal. The perceived benefit of underhandedly adjusting premiums between an appointment booking and when the appointment takes place is greatly outweighed by the potential loss in business down the road and damage to our reputation. We are committed to integrity in all areas of our business and pricing is no exception.

As another level of assurance, Ottawa Bullion can lock-in the PREMIUM over the spot price for a specific product that the client sees on the website, provided the appointment is less than 24 hours away.

THIS IS NOT LOCKING IN THE FINAL PRICE, THIS IS LOCKING IN THE PREMIUM OVER THE SPOT PRICE. For more info on this and further clarification, please contact us via email.

Where is your Office located?2020-06-29T16:56:50-04:00

We are located at, 343 Preston Street, Suite 1100, Ottawa, K1S1N4. For a detailed map, please click HERE This is the 11th floor of the building. Further information will be provided upon a confirmed Appointment.

REMINDER: OttawaBullion Operates on an Appointment-ONLY Basis. We Do Not Accept Walk-In Visitors – They Will Be asked to leave.

What is the Parking situation like at this location? Do I have to Pay?2020-07-14T09:51:29-04:00

The office building has a section for visiting clients to the building that allows for FREE parking for a 30 min period. This section usually has some free spots available, but is subject to availability and cannot be guaranteed. To see the location of the FREE parking zone for the building is, please click HERE

What are your office hours? When do you take appointments?2020-06-23T15:11:37-04:00

The typical work week is as follows:

Monday – Friday : 9:30am – 5:00pm

 

* Office Hours Are Subject To Change Without Notice. Please Check the HomePage for the current Day’s Office Hours.*

Do you charge taxes on your bullion?2018-10-08T12:54:06-04:00

NO! Pure Silver and Pure Gold Bullion (.995+) are tax exempt in Canada. What you see is what you Pay!

Are there any other Fees that you charge?2018-10-08T12:55:09-04:00

NO! What you see (at our office) is what you pay, no catch!

What Payment Methods do you accept?2020-07-27T07:57:57-04:00

At this time we ONLY accept CASH in Canadian Dollars, US Dollars. The Term CASH means actual ‘Paper currency’.

For any US Dollar payment, we will need to be notified in advance of settlement, that you intend to pay with USD.

At our Discretion, we may also accept WIRE Transfers for orders in excess of $10,000.00 Conditions Apply so please contact us if your desired order is in excess of $10,000.00 and you would like to request to pay via WIRE Transfer.

My Bank ATM only lets me take out a small amount of cash at any one time, Can I pay you a portion of the amount owed today and the rest the next day?2018-10-08T12:55:43-04:00

No. We require payment in full to be remitted at the time of the appointment. Please ensure to arrange your banking affairs prior to your appointment to insure there are no problems gaining access to the cash you need in order to pay for the products you want. Suggestion: Try visiting a physical branch of your bank instead of an ATM, chances are you will be able to take out much more at one time. In cases of large cash withdrawals, your bank may require advance notice.

Do you Issue Receipts?2020-06-23T15:12:17-04:00

Yes. We provide Bill Of Sales.

How often are you prices updated?2020-06-26T11:57:30-04:00

Prices on our products are updated automatically every 3 minutes, but you may need refresh the product page on your browser to see the latest price.

Are the product prices I see on the website what I will be paying when I come in for my appointment?2018-10-08T12:59:53-04:00

The prices you see when looking at the web site are the live prices based on the precious metals markets at that particular moment. The price you are charged at the appointment will be based on the market price at the time of the appointment. For Further clarification on this, please refer to the APPOINTMENTS section of the FAQ.

I am looking for a specific product that you don’t currently feature, is it possible to order it in through you?2018-10-08T12:59:31-04:00

Possibly, Yes. Contact us and we will try our best to bring in the product(s) you want at competitive prices.

Do you allow for haggling or bargaining and do you accept offers for your products?2018-10-08T13:01:13-04:00

No. Our pricing is as competitive as we can make it. If you look at a product’s page, you will see a single unit price and, when available, you will also see Tiered / Tabled rates. These are the volume discounts we offer for clients who want to buy in bulk. Outside of this, prices are ‘Take it or Leave it’.

Do you report any information about transactions to any 3rd party or Government Agency?2018-10-08T13:03:14-04:00

No. We do not report ANY transaction details to anyone. All transactions are 100% private EXCEPT for this: If any single cash transaction is over $10,000 CAD we must comply with Federal FINTRAC laws and are required to submit a form to FINTRAC.

Please read BOTH points of the following excerpt from FINTRAC GUIDELINE 7A, SECTION 3.2 for clarification:

3.2 When does a large cash transaction report have to be made?

If you are a reporting entity as described in section 2, you have to send a large cash transaction report to FINTRAC in the following situations:

  • If you receive an amount of $10,000 or more in cash in the course of a single transaction. Each such transaction must be sent to FINTRAC separately, in its own report.
  • If you receive two or more cash amounts of less than $10,000 each that total $10,000 or more. In this case, if you are an individual, you have to make a large cash transaction report if you know the transactions were made within 24 consecutive hours of each other by or on behalf of the same individual or entity. If you are an entity, you have to make a large cash transaction report if your employee or senior officer knows the transactions were made within 24 consecutive hours of each other by or on behalf of the same individual or entity.

http://www.fintrac-canafe.gc.ca/publications/guide/Guide7A/lctr-eng.asp#s3-2

Are all of your products in stock?2018-10-08T13:05:51-04:00

Yes. Anything that is shown on our website is in stock and available to be picked up. However, the available quantities of our products can shift quickly so please make sure to be accurate in telling us the amount of product you require in your Appointment Request Form in order to insure that it is available to be picked up the day of your appointment.

Why do some titles of the products you feature say “Pre-Owned”, “Secondary Market” or “Assorted” or “Various-Year” ?2020-06-23T15:14:47-04:00

OttawaBullion sells both brand new, untouched bullion directly from refiners and mints AND bullion that has been bought from the public or the secondary market. We guarantee ALL bullion we sell as being authentic and weighing accurately to what is listed.

Pre-Owned / Secondary Market: Means that the bullion was bought on the secondary market from either the public or the wider Wholesale market (and not direct from Refiner / Mint). Weight and purity are guaranteed but condition and style may vary.

Various-Year: Means that we may be selling, for example, a tube of silver maple leaf coins that consist of individual coins from different years, instead of the standard tube of maples from 1 year.

Assorted: Means that we have many different styles of similar products that are not in any specific abundance. For example, we may acquire several 10oz silver bars made by many different refiners / mints and instead of listing them individually, we will list them as ASSORTED 10oz SILVER .999 BARS

***Unless otherwise listed with the above descriptors in their titles, ALL PRODUCTS ARE NEW – DIRECTLY FROM THE ISSUING MINT / REFINER or from Reputable Wholesale Distributors.***

How can I be assured of the authenticity of the products you are selling?2020-06-23T15:20:47-04:00

Everything we sell is guaranteed to be authentic, from the new & untouched bullion to the bullion we buy from the secondary market. We buy new bullion from only the most reputable and respected Mints, Refineries and Distributors. Anything we buy from the public is examined and weighed to ensure authenticity and quality before we resell. We have several different testing devices in our offices that allow us to prove authenticity of products.

OttawaBullion is an Officially Authorized Royal Canadian Mint Bullion DNA Dealer. The Royal Canadian Mint has OttawaBullion listed on their website accordingly: CLICK HERE TO CHECK

I am concerned about my safety during the whole process. What assurances can you provide me that my experience with OttawaBullion will be a safe and comfortable one?2018-10-08T13:07:00-04:00

We are located within a secured building that features 24-hour security guard protection. Furthermore, the building has multi-layered surveillance that monitors all levels of activity throughout the premise.

In addition to this, OttawaBullion’s office is located on the 11th floor, which has its own security measures that run independently of those listed above. And finally, OttawaBullion itself has its own security methods in place, including monitored CCTV and live-streaming /recorded surveillance.

Even the free parking lot for our clients is monitored to insure the safest possible experience both coming to, and leaving from our appointments.

How Do I Know How Much I Will Get Paid If I SELL My Bullion To Ottawa Bullion?2020-07-27T07:40:44-04:00

Buy-Back Prices Shown Are For Indication Purposes Only. Please Check With Us To Confirm Our Daily Buy-Back Prices. OttawaBullion has no obligation to buy any product, at any time, from any entity.

Please See our SELL TO US page for more information.